FAQ
Do I need to be home for delivery of my order?
No. We ship all of our orders with Shippers Release so the delivery driver will leave the package at the delivery address safely.
Can I change my delivery date after I place my order?
Absolutely. Send us over an email at: Info@LobsterTaxi.com to change your delivery date. Please make sure you mention your order number in the email.
What if I need my order early to prepare for dinner?
No problem! We offer early afternoon delivery included for free.
How do I specify a delivery date?
Just before checking out, on the cart page we ask you to pick a delivery date between Tuesday and Saturday weekly.
Can I freeze my lobster meat?
There is not a problem with freezing the lobster meat but just remember; we sell it fresh for a reason!
How can I track my order on its way to me?
The day we ship your order, you will receive a shipping confirmation email as well as one from FedEx telling you the FedEx tracking number and how to track it on its long but fast journey from Maine!
Do I have to cook the Live Lobster the day I get it?
We really recommend you cook your lobster the day it arrives just to be safe. We offer our delivery date box for you so then you can pick a good day to receive and cook your lobster and other amazing seafood.
What days of the week do you deliver?
We offer delivery Tuesday through Saturday. Orders can be placed well advanced of your requested delivery date with our delivery date box on the cart page.
Can I cancel my order or modify my order?
All cancellations must be done within 72 hours of your requested delivery date. All you have to do is send an email with your order number to: Info@LobsterTaxi.com
